Returns & Exchanges

Due to the perishable nature of our fresh, organic snacks, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your farm-to-fridge experience. If your order arrives damaged or doesn't meet our quality standards, please reach out to our Care Team within 14 days of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your pouches or meals to ensure they are still cold and the packaging is intact.

• 2.
  Document Issues

  If you notice any damage or quality concerns, take a clear photo of the product and the shipping label for our records.

• 3.
  Contact Our Care Team

  Email our support team with your order number and photos; we will review your request within 24-48 business hours.

• 4.
  Receive Resolution

  Once approved, we will issue a credit to your original payment method or ship out a fresh replacement immediately.